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FAQ

I need help choosing a computer to buy!

We are always happy to help, please feel free to read this helpful guide here or contact us.

What payment Options do you accept?

We currently accept payments by Cheque and Bank Transfer. For full details of our accepted payment options please click here.

What warranty is supplied if I buy a new computer from you?

We offer a variety of standard and premium warranties - for full details of what is included & excluded please click here.

How long does delivery take once I place an order?

Depending on the method of delivery you choose when you place your order, your items will be with you within 3 to 7 working days. For full details on how we deliver please click here.

Your computers are cheaper than high street stores, does this mean they won't perform as well?

Operating online means that we have lower over-heads such as the high costs of renting a shop. We pass on these savings to our customers, hence our prices are hundreds of pounds lower than the high street.. If you were to run bench marking tests with one of our computers vs the equivalent specified computer from the high street, the performance would be equal or higher - despite our lower costs.

Will I void my warranty if I open a computer case and install my own hardware?

Providing you install these correctly and don't damage the hardware supplied by us then you are free to install additional hardware in a custom built computer from us. This freedom only applies to custom built PCs that we manufacture. Pre-built PCs supplied by other manufacturers such as ZoomStorm, Acer, HP etc do not allow the same freedom without voiding the warranty. Finally, we cannot guarantee that any hardware you install will be compatible with the hardware supplied by us and you do so at entirely your own risk.

Is the software sold by you legitimate?

We only sell genuine and legitimate software licenses. All software purchased from us will be supplied in its original sealed condition along with all documentation and license certificates. When you purchase a copy of Windows Operating System, along with a PC we will pre-install it with all software drivers so that it is ready to use upon delivery.

What are the best ways to contact you?

You can contact us by phone, e-mail or by posting a letter to us:

Phone us on: 07872583817 - between Mon -Fri, 9am to 5pm
You can send us an e-mail by using our contact form located on the contact us section in the navigation menu above.
Post a letter to us at: Dukes, 119 Broomstick Hall Road, Waltham Abbey, Essex, EN9 1LP.

What are your company registration details?

UTR: 8571176719.


If you have any questions that have not been answered here then please do get in touch with as via any of the methods mentioned above and we will be happy to help