What is a working day?
We consider working days as Monday, Tuesday, Wednesday, Thursday and Friday between the hours of 9am and 5pm (excluding bank holidays).
How will I know my order has been dispatched?
Once your order has been dispatched to you, we will send a confirmation e-mail to the address used when you placed the order.
How long will my order take to arrive after it has been dispatched?
Delivery to mainland UK usually take between 24 to 48 hours (excluding weekends & bank holidays), however this cannot be guaranteed as unexpected circumstances may delay this time . Deliveries to Highlands, Islands and ROI will take longer depending on the accessibility of your delivery address.
What time will my order arrive?
Your delivery can arrive anytime between the hours of 9am to 6pm.
What happens if I miss the delivery?
In the event that no one is available to sign for your parcel, the courier will post a delivery notice card through your letter box, that will advise you on how to arrange a re-delivery or collection.
Can I collect my order directly from you?
Yes you can, however this needs to be pre-arranged as our premises are not designed to facilitate customer visits and depending on the items ordered - we ship from various locations nation wide. To arrange a collection simply select "Collection" in the check out, once we have received your items at our head office we will contact you to arrange a suitable day and time.