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Warranty

Warranty Information

Warranty Information

Everything we sell comes with a 1 year standard warranty unless stated otherwise in the product description. This means you have peace of mind knowing that you can return a faulty product should anything go wrong within the provision of the warranty details specified below.

Warranty on Software and Hosting Services

Warranty on software will be covered by the manufacturer were applicable. Once software has been opened, downloaded or activated no refunds will be available. Only software that is returned to us in its original sealed state will be viable for a refund at the original purchase price. Hosting Services are not covered under the standard warranty and are vendor specific. Any hosting services that have been activated will not be available for a refund at all. Refunds on hosting are only available prior to the activation/go live.

Collecting and Returning

In the event that a problem should occur - you can simply call or e-mail us with the details and once approved, return the device to us in its original packaging, then return it to us by a recorded method of delivery for inspection and repair. We will then repair your computer and return it to you free of any carriage charges.

Warranty Period:
Parts Period:
Labour Period:
1 Year Standard
1 Year
1 Year
2 Year Standard
1 Years
2 Years
2 Year Premium
2 Years
2 Years
3 Year Standard
1 Year
3 Years
3 Year Premium
2 Years
3 Years
3 Year Premium plus
3 Years
3 Years

 

 Warranty Exclusions:

  • Accidental or Purposeful Damage.
  • General wear and tear, misuse, neglect or damage by the user(s).
  • Liquid damage by pouring water or other liquids onto the device
  • Incorrectly installed hardware or software by users which is not provided by us.
  • Consumables (Ink Cartridges, batteries, CDs).
  • Data Recovery & Backing up of data, files and applications.
  • Removal of viruses or other Malware.
  • Compatibility of 3rd party software or hardware not provided by us.

Please note that the warranty information on this page is an overview. For full terms and conditions regarding our warranty service please click here.